Which of your products can be customized?
All of our products are custom-made and unique.
Which countries can your products be delivered?
Which countries can your products be delivered?
What is the shipping fee?
All of our products are free of shipping fees. The cost you pay includes the shipping fee.
Can you customize other animals?
We can customize other animals.
What payment methods do you accept?
We accept all major credit cards – American Express, Discover, Mastercard and Visa. We also accept PayPal payment.
When will my credit card be deducted?
Your credit card will be charged at the time of purchase. This is because all of our products are custom-made.
Will worldneedkitty store my credit card information?
No, we don’t store payment information.
Can I pay by installments?
Installment payment is not supported for the time being.
How can I check the status of my order?
If you have placed an order, you can log in to our website at any time and visit your account to check the status of your order. You can also contact us at any time by sending an email to worldneedkitty@gmail.com. After your order is dispatched, you will receive an email containing the tracking number.
What transportation methods do you use?
We utilize all major Express delivery companies, including DHL Express, DHL eCommerce, USPS and FedEx, to deliver your customized products quickly and reliably. After the order is dispatched, we will provide the tracking link of the Courier company.
I ordered multiple products. Will they be dispatched together?
The production process and time for each product are different. We hope to deliver the goods to you as soon as possible. Therefore, your order is usually shipped in multiple installments. Once each product is completed, it will be dispatched immediately!
What is your cancellation policy?
Before your order enters the production stage, you can cancel it and get a full refund.
What is your return policy?
Since all of our products are custom-made, we do not accept returns unless there are quality issues.
What should I do if I forget my account and password?
No problem. Your username will be your email address. If you forget your password, please visit our login page and select “Forgot Password?” Options.
What should I do if I can't access some content on the website?
If you encounter any problems while using our website, please contact us directly at worldneedkitty@gmail.com